Skip site navigation
Call Us!

Warranty

Warranty policy for the products defined as the Brasilia Collection, The Solstice collection, The MultiShade and Mosquiteria, with all accessories.

  • The Brasilia collection includes (motorised or manual):
    • Athena
    • Europa
    • Slim
    • The Solstice collection includes (motorized or manual):
      • Open system
      • Semi-Cassette system
      • The MultiShade includes the manual, motorised or solar powered models.
      • The Mosquiteria includes the manual or motorised models
      • Accessories include the following:
        • Aluminum hood covers
        • Led Lights installed with arms
        • The Bond bridge
        • Wind sensors
        • Soft covers
        • Cranks
        • The Neo bridge
        • Front Solar shades for retractables
        • Remote controls

A. Who gives this warranty?

Multiple Awnings Inc., 1505 A, Boulevard de l’Industrie, Beloeil, Qc, J3G 0S5

B.. Who is entitled to this warranty?

This Warranty applies only to the original purchaser who paid for the product and may not be assigned or transferred to subsequent owners.

C. What are the responsibilities of Multiple Awnings under this warranty?

Subject to the terms and conditions set forth herein, Multiple Awnings Inc. will furnish replacements for parts found by Multiple Awnings to be defective in design, manufacture or assembly, under each specific component or product warranty as set forth below.

D. What are the responsibilities of the original purchaser under the warranty?

Before any claims may be made under this Warranty, the original purchaser must have paid in full for the product covered under the Warranty. If the purchaser has failed to make full payments for the product, this warranty shall be nullified. The purchaser agrees and acknowledges that this Warranty agreement constitutes an executory contract.

The purchaser must use care in installation, maintenance, operation, use, and storage of the product in accordance with the instructions contained in the owner's manual (Installation manual) or the Web Site. Any failure to install, maintain, operate, use and store the product in accordance with the instructions contained in the owner's manual will nullify this warranty and relieve Multiple Awnings Inc. from any responsibility or liability under this warranty.

Promptly notify Multiple Awnings Inc. of any claims.

The purchaser may be required to provide one or more photographs of any defective parts. The purchaser must obtain a return authorization form from Multiple Awnings customer service department prior to the return of any merchandise and after having received such authorization, return the part or product, freight prepaid, to Multiple Awnings.

E.      What is covered under the warranty?

The Warranty applies when normal usage conditions are respected. Please note that retractable products should not be used under winter conditions.

Warranty on installations performed by Multiple Awnings Inc is one (1) year.

Retractable products are not designed to support heavy winds, accumulation of water, snow or ice. If you don’t respect such conditions, you may observe damages to components or failure of the product integrity, as well as potential body injuries.

The wind sensor, installed only on motorised retractable, is not considered as a device that totally prevents failures from wind breakages, or accumulation of water, snow or ice. A power failure would prevent the wind sensor from closing automatically the awning.

NEVER LEAVE YOUR AWNING IN THE OPEN POSITION WITHOUT PROPER SURVEILLANCE.

STRUCTURAL SUPPORTS They include the lateral arms, the back casing, the front bar and all other attached supports and cables - warranted for five (5) years

ROLLER BAR The roller tube is warranted for five (5) years against all damage including cracking and permanent bowing that would affect the performance of the awning.

ACRYLIC FABRIC Warranted for a prorated ten (10) years against excessive fading under normal conditions if maintained, operated, used, and stored in accordance with the instructions contained in the owner's manual. The fabric sewing and soldering is warranted for a period of one year.

MESH AND SCREENS For the MultiShade or Mosquiteria, the mesh or screens are warranted for 5 years against any fading. The fabric sewing and soldering is warranted for a period of one year.

GEAR MECHANISM (Manual Model only) is warranted for five (5) years

ELECTRIC MOTOR (Motorized Model only) is warranted for five (5) years

AWNING ACCESSORIES 

  • Aluminum hood covers, 5-year warranty.
  • Led lights on arms, 1-year warranty.
  • Bond bridge and Neo Bridge, 1 year warranty
  • Wind sensors, 1 year warranty
  • Soft cover, 5-year warranty
  • Crank, 5-year warranty
  • Solar curtain, see Mesh and Screens warranty.
  • Remote controls, 1 year warranty

 F. What is not covered under this warranty?

The warranty is not applicable if normal usage has not been respected, see section E

Any modification to the electric motor or it’s wiring will nullify the warranty of the motor or it’s components unless the work has been executed by a qualified electrician.

Support brackets are not conceived for installation on home roofs. Although there are some specialized brackets for home roofs, any damage arising to the roof or the house following a water infiltration, will not be covered by this product Warranty whenever the awning is installed on a roof.

Any failure or damage of the components that results from any intentional or negligent actions by the purchaser or by any other person is not covered by this Warranty as explained herein:

  1. It is the responsibility of the purchaser to follow instructions for installation, maintenance, usage and storage as explained in the installation manual or our web site.
  2. Freight expenses to and from Multiple Awnings in shipping damaged or replacement parts are not covered by this Warranty and must be paid by the purchaser.
  3. Stretching of fabric or damage to any structural component caused by wind or water pooling on the fabric or any other weather are not covered by this Warranty.
  4. Any modification to the electric motor or its wiring will nullify this Warranty on the motor and its components (plug, remote control, wiring, etc).

    Labor charges connected with installation of replacement parts are not covered by this Warranty.

GENERAL PROVISIONS AND LIMITATIONS

THE WARRANTY GRANTED HEREIN IS THE EXCLUSIVE REMEDY FOR THE PURCHASER. MULTIPLE AWNINGS MAKES NO OTHER WARRANTIES TO THE PURCHASER, EXPRESS, STATUTORY, IMPLIED OR OTHERWISE AND ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATIONS, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED.

TO THE EXTENT PERMITTED BY LAW, MULTIPLE AWNINGS SHALL HAVE NO LIABILITY TO THE PURCHASER OR ANY OTHER PERSON FOR INCIDENTAL, SPECIAL, CONSEQUENTIAL, INDIRECT OR SIMILAR DAMAGES OF ANY KIND OR NATURE WHATSOEVER, WHETHER ARISING OUT OF BREACH OF WARRANTY OR OTHER BREACH OF CONTRACT, NEGLIGENCE OR OTHER TORT, OR OTHERWISE, EVEN IFMULTIPLE AWNINGS SHALL HAVE BEEN ADVISED OF THE POSSIBILITY OR LIKELIHOOD OF SUCH POTENTIAL LOSS OR DAMAGE. IN NO EVENT SHALLMULTIPLE AWNINGS BE LIABLE FOR LOSS OF PROFITS AND/OR WAGES.

SOME PROVINCES OR STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR DONT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. 

THIS WARRANTY GIVES YOU SPECIFIC RIGHTS, AND YOU MAY HAVE OTHER RIGHTS, WHICH VARY FROM ONE PROVINCE TO ANOTHER OR FROM STATE TO ANOTHER.